Rail: Passenger - metropolitan

The concern related to a number of incidents which the reporter is concerned that have not been recorded accurately in the supervisor’s daily performance summaries.

The concern related the network operator’s response to the Coroner’s recommendations in relation to an accident which occurred on the operator’s main line service in which a person was fatally injured when they fell from a platform and were struck by two separate trains.

The concern related to the lack of direction given to passengers when trains were delayed across the operator's network.

The concerns related to the procedures in place when a train stopped at a platform while an emergency evacuation was occurring. The passengers were allowed to disembark on to the platform with no prior warning of the emergency.

The concern related to passenger carriages which had been reconfigured for a trial period, but the reconfiguration had not been done in accordance with the risk assessment which had been submitted to the regulator.

The concern related to the degrading of safety standards within the operation over the last four years and the oversight of the regulator in-to the investigation of incidents within the operator's network.