NSW Trains did not have systems in place to achieve outcomes in emergency response training consistent with its competency framework for passenger services crew.
NSW Trains has developed procedures for the management of train crew competencies, which cover how and at what frequency training will be undertaken as well as the qualifications of persons responsible for training. In addition, the administrative processes that now form part of the documented procedures, will ensure that crew members will be trained and assessed as per NSW Trains' requirements.
NSW Trains advised that it had developed formalised initial learning pathways required for all on‑board crew including Passenger Attendants, Senior Passenger Attendants and Passenger Service Supervisors, including in relation to emergency and response training. The new emergency and evacuation training includes a competency assessment which participants are assessed against.
The ATSB acknowledges that NSW Trains has developed new training and assessment material that includes emergency response. However, NSW Trains has not provided evidence of a system that ensures all passenger services crew have completed all NSW Trains’ competency requirements at the frequency required. Nor have they provided evidence of administrative processes, for example methods to ensure interrater reliability to address inconsistencies in the conduct and recording of assessments.
NSW Trains provided further evidence in the format of documented procedures that address this safety issue:
NSW Trains has developed procedures for the management of train crew competencies, which cover how and at what frequency training will be undertaken as well as the qualifications of persons responsible for training. In addition, the administrative processes that now form part of the documented procedures, will ensure that crew members will be trained and assessed as per NSW Trains' requirements. This safety issue is therefore assessed as adequately addressed.
