NSW Trains’ training of passenger services crew did not include periodic simulated exercises that would allow crew members to demonstrate and maintain the knowledge and skills required in an emergency.
NSW Trains training includes simulated emergencies and should reduce risks associated with this safety issue. Training is not conducted in a train context and the safety issue has therefore been assessed as partially addressed.
NSW Trains advised that it had introduced new emergency and evacuation training for passenger services crew that included practical scenarios that allow participants to practice and demonstrate their knowledge and skills.
NSW Trains has developed additional training for passenger services crew which includes simulated emergencies. The evidence provided to the ATSB showed that the actions taken by NSW Trains should reduce the risk associated with this safety issue, although the training is not conducted in the context of a work environment (for example using the public address system in a train or a mock-up train).
