Rules and procedures for detrainment do not consider a priority option of moving the train to a station or platform.
Updating flow charts and standard operating instructions to include an instruction to move a train to a platform when detrainment is required addresses this safety issue.
NSW Trains has a flow chart “Decision for customer detrainment” that was being updated to instruct moving the train to a platform when available.
Sydney Trains has reviewed and updated its Standard Operating Instruction – Decision for Customer Detrainment (issue date 2 June 2016), to include instruction to move a train to a platform.
