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Unclear purpose of communication
Date issue released
Safety Issue Description

The purpose of communication between key operational people was not always clearly stated nor understood leading to misunderstandings between people.

Issue number
RO-2014-009-SI-03
Transport Function
Rail: Passenger - metropolitan
Issue Owner
NSW Trains; Sydney Trains
Mode of Transport
Rail
Issue Status Justification

Reinforcing correct and effective communication procedures is an appropriate action.

Proactive action
Action number
RO-2014-009-NSA-047
Organisation
Sydney Trains
Action date
Action Status
Closed - Action Taken
Action description

Sydney Trains conducted a Level 5 investigation into the incident. Recommendation 1 from the investigation was the “Immediate briefing of all staff (within RMC) in relation to effective communication”. This has been completed.

Proactive action
Action number
RO-2014-009-NSA-045
Organisation
NSW Trains
Action date
Action Status
Closed - Action Taken
Action description

NSW Trains investigation made the following recommendations to address this safety issue;

  • Brief all NSWT Crew on correct communication procedures, particularly around dealings with Network Control across all networks.
  • Provide NSWT input into training content to make it consistent with NSWT procedures for communicating with Network Control and the operational environment of NSWT.