Qantas's cabin crew recurrent training did not include any situation whereby a disarmed door would have to be rearmed in an emergency. This increased the likelihood that a door would be opened without the escape slide deployed, reducing the number of available exits.
The operator incorporated a practical exercise into their 2020/2021 cabin crew evidence-based recurrent program, which covers an evacuation at the terminal and utilises the QF575 event as an example. The program included a focus on the other considerations when evacuating at the terminal and the post evacuation duties of the cabin crew. The operator has also included the procedure for evacuating at a terminal in its 3-year training matrix.
In December 2021, the Civil Aviation Safety Authority (CASA) released guidance in their Acceptable Means of Compliance and Guidance Material (AMC/GM) Australian Air Transport – Larger Aeroplanes, CASR Part 121 v2.2 which covers the practical training and checking requirements of cabin crew. The guidance reiterates the annual and 3-yearly requirements contained in the CASR Part 121 Manual of Standards (MOS) and highlights that operators must develop a means to verify that cabin crew are competent in those functions required to be performed that may not be specifically mentioned in the regulations.
