The aircraft operator did not provide procedures that allowed ground handling personnel to communicate effectively with the flight crew in the event of an urgent operational matter occurring after pushback.
In response to this occurrence, the aircraft operator reported implementing procedures to enable ground handling agents to make emergency contact with flight crew after pushback and provided scenarios in which such emergency contact may be necessary. Those procedures were incorporated in the operator’s Ground Operations Manual.
The ATSB is satisfied that the action taken by the aircraft operator adequately addresses the safety issue.
