The ATSB recommends that CASA should consider including the
following issues as requirements of operators during its current
development of new legislation in the area of emergency procedures
training:
- How flight crew should gather and evaluate relevant information
and make a decision regarding which type of emergency response is
most suitable.
- How cabin crew should communicate with each other and the flight
deck in emergency situations (in terms of technique, terminology,
and methods to ensure that accurate information reaches the flight
deck).
- How cabin crew should communicate during an emergency on the
ground when there is a loss of PA and interphone
communications.
- How cabin crew should systematically and regularly identify
problematic situations in an aircraft during an emergency
(including guidelines on what types of information are most
important and ensuring that all areas of the aircraft are
examined).
- Leadership and coordination functions of cabin crew supervisors
during an emergency situation. For example, how the supervisors
should assess the situation (particularly in circumstances that had
not been clearly defined), assign roles and responsibilities
amongst the cabin crew, coordinate the gathering of information,
and coordinate the distribution of information.
- How cabin crew should effectively obtain information from
passengers concerning safety-related issues.
- How cabin crew should effectively use language and assertiveness
for crowd control and managing passenger movement towards exits
during emergency situations, as well as passenger control outside
the aircraft.
- That cabin crew supervisors are provided with appropriate
resources to ensure that they can effectively communicate with
other areas of the cabin during emergency situations (e.g.
providing the supervisor with ready access to an 'assist'
crewmember at their assigned location).