The Boeing 767 passenger list was changed shortly before
departure but the crew were not provided with the updated passenger
list.
Normal company procedures were to complete the passenger list 15
minutes before the doors were closed. Passengers checked in within
15 minutes prior to doors closure required the passenger list and
loadsheet to be amended. The 'last-minute changes' were entered
into the computerised load control system, which then produced a
final loadsheet incorporating all the changes.
If a passenger checked in very close to doors closure, there may
not have been enough time for traffic staff to reprint an updated
passenger list and deliver it to the crew. In this event, company
procedures required passenger service staff to hand amend the
passenger list on the aircraft and to ensure that the number of
names on the list agreed with the number of passengers on the
loadsheet.
On this occasion an updated list was not issued and the list on
board the aircraft was therefore not updated. The company has since
reminded all of its customer service staff of the requirements for
the passenger list to accurately reflect the names and the number
of passengers stated on the final loadsheet.